1. Data controller
Realterra is the controller of personal data submitted through this website. For privacy enquiries, email info@realterra.com.ua.
2. Data we collect
Enquiry and chat forms may contain your name, phone number, email address, message and property requirements. When you create a profile, we store your name, normalized phone number, chosen language and an irreversible password hash. We also process limited technical request and session data needed to secure the service.
3. Why we use the data
We use the data to answer enquiries, find property, arrange viewings, value and market listings, provide support, maintain your profile and protect the website from abuse.
4. Accounts and security
Passwords are never stored in plain text. Authentication uses a secure HttpOnly session cookie. Active sessions expire automatically and can be revoked when you sign out. Please keep your password confidential.
5. Retention and access
Access is limited to staff and processors who need the information to provide the requested service. We retain data only as long as necessary for that purpose, security, contractual obligations or applicable law.
6. Sharing with third parties
We do not sell personal data. It may be disclosed to infrastructure providers, parties to a property transaction or public authorities only where there is a valid operational or legal basis.
7. Your rights
You may request access, correction or deletion of your data, and withdraw consent where processing relies on consent. Contact us using the email address above.
8. Cookies and browser storage
The website uses strictly necessary cookies for authentication and request protection. Saved properties are stored locally in your browser and are not uploaded to your profile unless a future feature clearly asks you to do so.